At Gofrike, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward returns and refunds policy to make the process as easy as possible.
Returns:
You may return items purchased from Gofrike within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, items must be unworn, unwashed, and in their original condition with tags attached. Please note that certain items, such as final sale or clearance items, may not be eligible for return.
To initiate a return, please contact our customer service team at hello@gofrike.com with your order number and details of the item(s) you wish to return. Once your return request is approved, we will provide you with instructions on how to proceed.
Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
Refunds:
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
Exchanges:
If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. We will do our best to accommodate your request, subject to availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at hello@gofrike.com with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or store credit.
Contact Us:
If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to contact us at hello@gofrike.com. Our customer service team is here to assist you and ensure that your shopping experience with Gofrike is a positive one.
Thank you for choosing Gofrike!